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Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Terms and Conditions.
These Terms apply when you, as a customer, buy any product or service from SA Bonsai / Bonsai Huisie either in-store or online and constitute a valid and binding agreement between you and SA Bonsai / Bonsai Huisie.
By using our Premises or Website, or by purchasing any of our Products or Services, you agree to comply with these Terms without modification. The effect of this clause is that by using the Website or purchasing goods or services from us it will be presumed that you have read and understood these Terms and that you agree to comply with them.
If you have any questions regarding these Terms, please contact us
Definitions
CPA means the Consumer Protection Act, 2008;ECT Act means the Electronic Communications and Transactions Act 2002;Lay-by has the meaning set out in clause 10;SA Bonsai / Bonsai Huisie;Premises means any premises used by SA Bonsai / Bonsai Huisie to conduct its business.
Privacy Policy means the SA Bonsai / Bonsai Huisie Privacy Policy as amended from time to time. The latest version can be viewed at https://sabonsai.co.za
Product means any product being sold by SA Bonsai / Bonsai Huisie to customers in any of its Stores or on our website.
Service means any service that you can purchase from us in-store. Some of the services will be rendered by SA Bonsai / Bonsai Huisie directly, while other services may be rendered by third parties.
Special Orders means any service or product which is procured, created, personalized, or altered specifically to satisfy your requirements.
Store means any SA Bonsai / Bonsai Huisie store within South Africa.
Terms mean these general terms and conditions which may be amended by SA Bonsai / Bonsai Huisie from time to time. The latest Terms will be published on sabonsai.com
Us and we mean SA Bonsai / Bonsai Huisie;You mean the customers of SA Bonsai / Bonsai Huisie; and Website means www.sabonsai.com
Important Notice.
Where the CPA applies to you as a consumer, certain terms which limit your rights, make you liable, or require you to confirm facts are indicated in bold text to specifically draw your attention to these clauses. These clauses are important and should be read carefully and you should make sure that you fully understand what they mean.
Personal information.
During the interaction between you and SA Bonsai / Bonsai Huisie, SA Bonsai / Bonsai Huisie may collect and process your personal information (as defined in the protection of personal information Act, 2013). In certain circumstances, your submission of your personal information may be necessary for you to purchase goods, use our services, or access our website. Further information with regards to what we do and how we protect your personal information can be found in our Privacy Policy.
Products and services
We have made every effort to ensure that the information on our products displayed in store, in our promotional material, on our website, or any other form of communication to you, is accurate.While we use our best endeavors to ensure that the image representing the product, the features, descriptions, and specifications pertaining to the product are correct, the actual product may be subject to variations in appearance as the packaging may differ over time, or color representation in marketing material may depend on the medium on which the image is displayed.
If we identify an inadvertent and obvious error in the product description, price, or image, we will not be obliged to provide the affected product to you. We will correct and notify you of any errors as soon as reasonably practical.
You are responsible to ensure that the product received by you is the correct, product as selected or ordered. If you have received the incorrect product, you must notify us within 03 business days of you receiving the product to allow us to correct the error. You are entitled to cancel the transaction and receive a refund within the 03-business day period.
If you are not satisfied with the Product that you purchased, you may return it to us, subject to the returns and refund provisions in these terms.
Where a service is rendered by a third party, we may nevertheless invoice you for their services to ensure a single contact point and to ensure a smooth customer journey. However please note that when services are performed by a third party (even if we invoice you directly), we will not be liable for the obligations of a third party – you will only have a claim against the service provider directly.
If you are not satisfied with the services performed by us, please contact us and we will do our best to remedy any issues.
We reserve the right to discontinue or change the specifications of our products and services from time to time without notice.
Website use
Pricing and availability.
Payment.
Special orders.
Website purchases
Collection & delivery
Lay-by
Returns and refunds.
The following products cannot be returned:
Products that are not defective (i.e. “change of mind”) may be returned to us at your cost within (03) months from the date of purchase for a refund or an exchange provided that:
In the unlikely event that the product you purchase is defective, you may return the product within (03) months of the date of purchase.
How to return goods
Price protection policy
Customers are entitled to a cash refund of the difference between the price they paid for the product in SA Bonsai / Bonsai Huisie store – physical store or on the company website – and the price it is sold at a competitor.The Price protection policy is applicable under the following conditions:
Limitation of liability
We do not accept liability for any damage suffered by you or to your property on our premises, in our stores or in your dealings with us, unless we have been grossly negligent. This means that you will have no claim against us, even if we are negligent.
Where we have been grossly negligent, you will have no claim against any employee, director, or other party related to SA Bonsai / Bonsai Huisie directly and personally responsible for such gross negligence. Your only possible claim is SA Bonsai / Bonsai Huisie.
We are not responsible and will have no liability in relation to any damage suffered by you or to your property caused by services rendered by a third party, unless and only if the third party was employed by us to provide the service on our behalf. You will only have a claim directly against the service provider.
Breach
If you breach any provision of these terms, we reserve the right to terminate or suspend any relationship that exists between you and SA Bonsai / Bonsai Huisie, and/or prohibit access to our premises/ website, and/or take the appropriate legal action to recover any loss.
Neither party will be liable for breach of any of these terms due to any matter beyond the control of the respective party. This includes fire, natural disasters, acts of God, strikes, lock-outs, wars, riots, civil commotion, government intervention, or an explosion.
Remedies
If you feel that we are not living up to our promises in these terms, or that we have infringed your rights in any way, you may address a complaint to us by emailing us at info/@/sabonsai.co.za.
When lodging your complaint, include as much information as possible to allow us to deal with it effectively and quickly. In particular, please provide us with the following:
We will investigate all complaints which comply with these requirements. On receiving the outcome of the investigation, we will take all necessary steps to remedy the situation, if applicable.
Amendments of the Terms.
SA Bonsai / Bonsai Huisie may amend the Terms at any time and the amendments will come into effect immediately.
The latest version of the Terms is published on the website. It is your responsibility to familiarise yourself with the latest Terms regularly to ensure that you understand and abide by it.
Disclosures in terms of the ECT Act.
Access to and use of our website may be classified as electronic transactions in terms of the ECT Act and therefore you have the rights as set out in Chapter 7 of the ECT Act. We, consequently, have a duty to disclose the following information:
Full name and legal status: SA Bonsai / Bonsai HuisiePhysical address:
1. 3 Gerrit Maritz Ave, Monument, Krugersdorp.2. 48 Touyz Road, Whiteriver, Mbombela.Telephone number: 083 393 0188Email address: info/@/sabonsai.co.za
Governing law and Jurisdiction.
These terms are governed by the law of South Africa.Both SA Bonsai / Bonsai Huisie and you as the customer unconditionally consent and submit to the non-exclusive jurisdiction of the Gauteng or Mbombela Local Division, Johannesburg / Whiteriver in regard to all matters arising from these Terms. This does not take away any statutory rights that you may have to approach other dispute resolution bodies in terms of the CPA.
Severability
Any illegal or unenforceable provision of these terms may be severed, and the remaining provisions of the terms continue in force.
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