Return Policy

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Returns Policy

NB: This Returns Policy forms part of SA Bonsai (‘we’ or ‘us’) terms and conditions.

Returns and Refunds:

We do accept returns for a different product, NOT FOR ANY PLANTS, store credit, or a refund for up to 14 days after delivery, provided that the item is unused and in its original condition.

You are responsible for return shipping costs.

Please phone or WhatsApp us at 083 393 0188 if you need to return any product

You can decide if you want a replacement good or to be refunded. If you choose to be refunded, then we will refund your purchase using the same method you used to buy the goods using the Netcash payment platform, although all refunds must be processed into a bank account and cannot be made in cash.

Damaged or Lost Items:

If your order arrives damaged, please contact us within [24] hours with photos of the damaged goods and packaging.

Contact Information:

For any questions or concerns about your order, please contact us at [Email info@sabonsai.co.za] and Whats App and phone call [Phone Number 083 393 1088].

Delivery Address:

Please ensure your delivery address is accurate and complete to avoid delays or extra charges.

Incorrect or incomplete addresses may result in additional charges.

Important Notes:

Force Majeure: We are not responsible for delays or failure of delivery due to circumstances beyond our control (e.g., natural disasters, strikes, etc.).