Payment and Shipping Information
* We're processing high volumes of orders over the Festive Seasons, please expect a slight delay on shipping *
NB: These terms of this Payment and Shipping Information form part of the SA Bonsai (‘we’ or ‘us’) terms and conditions.
PAYMENT
1 How to pay us
You can pay us in several ways, including:
• Credit card
We will require additional information for fraud detection and authentication purposes, and if we do not receive it, the order will be cancelled.
• Instant EFT
• debit card
• direct bank deposit
2 Specific warranties you make when making a payment
If you are using a credit or debit card, you warrant (guarantee) that:
• You are authorized to use the credit or debit card, and
• There are sufficient funds for the order.
If you are using a direct bank deposit, you warrant (guarantee) that you will make the payment within 12 hours of the order being placed. If your payment is not reflected within this time, the order will be cancelled.
Our banking details are made available to you when placing the order.
3 Errors in purchase prices
While we take every effort to ensure that the prices reflected on our website are accurate, it is possible that there may be some errors in the purchase price. If we have made an error relating to the purchase price, we will refund the purchase price to you as set out in our Returns Policy. We will not be responsible for any obvious errors in the purchase price on our website.
SHIPPING AND DELIVERIES
4 Shipping/delivery methods
Our goods are delivered by means of:
• courier via BobGo.
5
Changing of delivery address
We use a third-party courier to get the goods to you, and so for security reasons we cannot change the shipping address once the order has been processed, so please make sure the shipping address is correct.
6 Shipping/delivery costs
The shipping or delivery costs will normally be shown as part of the cost of the order. If the costs are not mentioned, then the cost of delivery is included in your order.
7 Delivery times
Deliveries will be made [during business days (i.e., not on weekends or public holidays)] during business hours, which are [08h00 to 17h00].
Normally, the information in the order will indicate how long it will take before your goods are delivered. If this information is not included, then the normal delivery times are [7 days] from the date of your order. If you have not received your goods [7 days] after you placed your order, please contact us with your reference number so that we can help sort it out.
If we discover we cannot deliver in the [7-day] period after you placed your order, we will give you a choice to wait until we can make the delivery, or you can cancel the transaction.
8 International deliveries
We do not yet deliver internationally. We deliver to the following countries:
• South Africa
9 Incorrect goods delivered/broken goods delivered
Please check the contents of your delivery as soon as possible (preferably when it is delivered) and report any damage / incorrect goods that you have received as soon as possible. Please remember to quote the order number so we can track your order and find out what went wrong.
10 Transfer of risk on delivery
Once we have delivered the goods to you, the risk in the goods passes to you. This means we are not responsible for any loss you may suffer if the goods are stolen or broken by you or someone to whom you give access to the goods, and we are also not responsible for any damage or loss you suffer if you use the goods in a way they were not intended to be used or against the instructions. PLEASE READ THE INSTRUCTIONS on how to use the goods as they contain important warnings and safety information!
11 Inability to deliver
If you, or someone authorized by you, is not available at a particular delivery address, then we will try to deliver the goods [twice] more. If we are still unable to deliver the goods, then we will cancel the order and refund the purchase price.
12 Stock
Items not in stock, please allow 7 to 21 business days for production.
13 Order Tracking:
Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
You can track your order using the provided tracking number on the courier's website.
14 Packaging and Handling:
We take great care in packaging your order to ensure it arrives safely.
"All fragile items are packaged with bubble wrap and protective inserts.
We will always make 100% sure that your goods are packed to the best of our ability. Should you receive a broken package, we will need you to take an immediate picture of the original packaging and of the broken goods inside the packaging (box), and we expect you to report it immediately to us via email – info@sabonsai.co.za and WhatsApp to 083 393 0188
15 Extra Courier Protection
Please note that bonsai trees, pots, and ceramic products are fragile by nature. Although every order is packed with great care, we strongly recommend selecting the Extra Courier Protection option to minimize the risk of damage during transit.
By declining the Extra Courier Protection option, you accept full responsibility for any loss or breakage that may occur during courier transport. SA Bonsai and Little Wood Pottery will not be held liable for any damages to products shipped without the additional wooden protection packaging.
Returns and Refunds:
We do accept returns for a different product, NOT FOR ANY PLANTS, store credit, or a refund for up to 14 days after delivery, provided that the item is unused and in its original condition.
You are responsible for return shipping costs.
Please phone or Whats App us at 083 393 0188 if you need to return any product
Important Notes:
Force Majeure: We are not responsible for delays or failure of delivery due to circumstances beyond our control (e.g., natural disasters, strikes, etc.).
Delivery Time Estimates: Delivery times are estimates and not guaranteed.
Signature on Delivery: Some couriers may require a signature upon delivery.
